Headquarters: Couraça de Lisboa nº10 3000-434 Coimbra, Portugal
E-mail: info@altocanto.pt
Data Protection Officer (DPO): The User can contact the DPO via the address info@altocanto.pt or by letter to the postal address of the Alto Canto headquarters.
Information and Consent
By reading this Privacy Policy, the User is informed of how Alto Canto, owned by Retiro das Cores Lda, obtains, processes and protects the personal data sent to him through the website www.altocanto.pt (hereinafter “Website”), as well as those shared through your connection and navigation through the Website and other data that may benefit Alto Canto in the future obtained through the Accommodation Agreement or any other authorized means.
The User must carefully read this Privacy Policy, written in a clear and simple way to facilitate its understanding, and freely and voluntarily determine whether he intends to provide his personal data, or those of third parties, to Alto Canto.
Obligation to provide data
Usually, the data requested in the forms, accessible through the Alto Canto website, are mandatory (except if the field in question does not indicate mandatory) to fulfill the established purposes. Thus, if they are not provided or are not provided correctly, these purposes cannot be fulfilled.
What are the purposes of the user's personal data?
According to the User's requests, the personal data obtained will be processed by Alto Canto for the following purposes:
Manage requests for information and reservations.
Manage the subscription to the newsletter and subsequent sending of the same.
Manage your requests for contact with Alto Canto through the available means of communication.
Manage the sending of personalized commercial communications from Alto Canto, through electronic and/or conventional means, if the User has expressly consented to this sending.
Manage the sending of personalized commercial communications, through electronic and/or conventional means, except if the User does not accept, by checking the corresponding box, or if he/she opposes this treatment.
Manage the provision of contracted accommodation services, as well as additional services provided during the stay.
Manage surveys and/or assessments regarding the quality of services provided by Alto Canto and/or the perception of its image as a company.
The User's data will be kept for the sufficient time to fulfill each purpose or until the User requests its deletion from Alto Canto, opposes this treatment or revokes his consent.
What data is collected for processing?
Alto Canto can process the following categories of data, according to the request made by the User:
Identification data like first name and last name.
Contact details: postal address, mobile phone number and email address.
User identification codes or passwords.
Date of birth, sex, nationality.
The processing of data necessary for the fulfillment of the aforementioned purposes that require the User's consent will not be carried out without it.
What is the legitimacy of the processing of your data?
If the User provides data from third parties, he/she expresses their consent and undertakes to communicate to the interested party, the holder of the data in question, the information in this Privacy Policy, exempting Alto Canto from any responsibility in this regard. However, Alto Canto can carry out the necessary checks to prove this fact, adopting due diligence measures that respect the data protection regulations.
Likewise, if the User revokes their consent for any of the treatments, this will not affect the lawfulness of the treatments previously carried out.
To revoke this consent, the User may contact Alto Canto through the following means: Through a letter addressed to Alto Canto at the head office mentioned above and by email to the address info@altocanto.pt, in both cases with the reference “Data Protection”.
In addition, in cases where it is necessary to process the User's data for the fulfillment of a legal obligation or for the execution of a contractual relationship existing between Alto Canto and the User, the processing is legitimized because it is necessary for the fulfillment of these purposes. . In turn, the processing to carry out surveys and/or assessments regarding the quality of services provided by Alto Canto and/or the perception of its image as a company will be carried out in accordance with the legitimate interest of the person responsible.
With whom is user data shared?
User data may be shared with:
Alto Canto operators, only for internal administrative purposes and/or for the purposes indicated above.
Alto Canto suppliers or hotel operators necessary for the correct fulfillment of legal obligations and/or the purposes indicated above.
Alto Canto partners and collaborating companies for the fulfillment of the purposes indicated above and/or, if authorized, for sending commercial communications.
Public entities, in the cases provided for by law.
User Responsibilities
The user should:
Ensure that you are of legal age or legally emancipated, if necessary, fully capable and that the data provided to Alto Canto is true, accurate, complete and up to date. To this end, the User guarantees the veracity of all data communicated and will continue to conveniently keep the information provided up to date, in order to correspond to their real situation.
Ensure that in cases where you provide data from third parties, they are informed of the content of this document. Furthermore, ensure that you have obtained their authorization to provide data to Alto Canto for the purposes indicated.
Be responsible for all false or inaccurate information provided through the Website, as well as for damages, direct or indirect, caused by this information to Alto Canto or third parties.
Commercial and Promotional Communications
One of the purposes of processing User data by Alto Canto is to send commercial communications, by electronic and/or conventional means, with information regarding products, services, promotions, offers, events or news relevant to Users. Whenever any communication of this type is made, it will be sent solely and exclusively to Users who have authorized its reception and/or who have not previously refused.
To carry out these actions, Alto Canto can analyze the data obtained to create User profiles that allow you to define in more detail the products that may be of interest to you.
If the User wishes to stop receiving commercial or promotional communications from Alto Canto, he may request the cancellation of the service by sending an email to the address info@altocanto.pt or canceling the reception through the cancellation option presented in all commercial communications sent.
Exercise of Rights
The User may send a letter addressed to Alto Canto to the head office with the address mentioned above, or an email to the address info@altocanto.pt, in both cases with the reference “Data Protection”, attaching a photocopy of the document valid identity card or passport, at any time and free of charge, to:
Revoke the consents granted.
Obtain confirmation as to whether or not Alto Canto is processing personal data relating to the User.
Oppose the treatment.
Access your personal data.
Correct inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from Alto Canto a limitation on the processing of data, when verifying any of the conditions provided for in the data protection regulation.
Get human intervention to express your point of view or contest the automated decisions adopted by Alto Canto.
Request the portability of your data.
In addition, the User may, at any time, submit a claim regarding the protection of their personal data to the competent regulatory authority.
Security Measures
Alto Canto will always treat User data in an absolutely confidential manner and maintain the obligation of secrecy required of them, in accordance with the provisions of the application regulation, adopting, for this purpose, the organizational and technical measures necessary to guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
